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Should You be Outsourcing Everyday Tasks?

DJHP /Careers Not too long ago, my brother had his first child. We’re close and talk regularly. But since the birth of his child, the conversations have changed a bit, and there’s definitely a trending topic: working while raising a baby. All the things that were so easy before have suddenly become really, really hard. Even finding time to go the grocery store, filling up his car’s gas tank, or grabbing a bite to eat seems like big events. So, me not completely understanding the situation, I asked others for their opinions, and who better to ask than my parents? I talked to my mom about how I couldn’t imagine working and having a child. Finding a balance between my personal and professional life is already difficult. To throw a child in the mix, I’d be lost. Though difficult, she reassured me that it could be done. Naturally, I take the idea one step further. What happens if you’re a single parent? How in the world do you find the time to support a family and do everything you need to do to raise a child? One of my clients is in this exact situation. She’s a Super Woman! But hey, even Super Women need assistance sometimes, right? I’ve been helping her teenage kids get ready for the next steps in their lives. One is a senior in high school and starting the college application process. The other is only a sophomore, so there’s a little time. But we’re teaching [...]

7 Ways to Manage for Innovation in Intergenerational Workplaces

DJHP / Leaders Companies often believe innovation comes from the individual — a notion likely stemming from the startup space. A fledgling company starts disrupting the marketplace, and the big guys on the block look to the founder as the source of the disruption. While the brainchild might be the individual’s, it doesn’t end with him or her. The true source of innovation came from a network of people, all working together toward a common goal. And that’s exactly how you should approach your leadership if you hope to encourage innovation within a team. Here are six ways I’ve found to be successful in encouraging innovation: 1. Trust your team. It’s easy to go in and micromanage a project. You came up with it after all. But this does nothing to encourage innovation. Trust the people you brought together enough to let them take the reigns and run with it. In fact, your trust in them allows the team to trust themselves and trust each other. This can then lead to greater transparency, promoting self-expression among the group and a group think-tank that brings out the best in one another. 2. Build in diversity. Some of the most productive and innovative teams are also the most diverse. Pull together people with different backgrounds and capabilities to create cross-specialty teams. The diversity can encourage out-of-the-box thinking to solve problems in more innovative ways. What’s more, the diverse approaches to business can push forward innovation in a more efficient manner. 3. Flatten [...]

Set Yourself Apart from the Competition. Invest In Company Culture

DJHP /Leaders Culture does more for a company than provide employees a great place to work. It can set you on the track for long-term success. When you actively develop your culture based on a clear set of values, beliefs, principles, and expectations, you’re essentially establishing a personality for your business, and that personality helps to differentiate you in a number of different ways: Supports recruitment efforts. Developing and cultivating a company culture has two main advantages for your recruitment efforts. The first relates to your company. When taking the time to define the unique characteristics of your company, like vision, values, purpose, and guiding principles, it’s much easier to identify the right candidates. You know who fits and who doesn’t. The second advantage is all about the talent. A clearly defined culture can be used as a recruitment tool. It’s a benefit of working for your organization. If part of your culture involves community outreach, which I’d recommend, you’ll attract that young, socially connected, and well-educated talent who want to commit to a bigger cause. With them comes a fresh energy, new ideas, and a desire to innovate. Improves retention rates. Companies with rich organizational cultures are more likely to experience turnover rates of just 13.9 percent, while those with not-so-rich cultures can often expect a turnover of 48.4 percent. Why the huge difference? Culture influences the happiness of your staff. Investing in your culture is like investing in your employees. You’re telling staff exactly what your company stands [...]

How to Retain Employees by Transforming Feedback into Learning

DJHP /Leaders Sociologists and marketers tell us that Millennials are a fun-seeking, forward-thinking, and fearless bunch. They’re willing to tackle any project at any hour of the day if they find it interesting. That’s the vibrant upside. But as with most things, that upside comes with a downside. Generally, younger workers almost always seek constant communication and a fast learning curve. When you’re unable to provide it, they won’t stay engaged, making it difficult to not just grow employees but retain them. Leadership is now facing a challenge: to provide learning opportunities in a continuous, fast-paced and engaging way. The key lies in fully embracing this need for continuous feedback and turning it on its head for everyone in your organization. You do this by creating a company that places a high value on communication, but you do this through the company’s vision and culture — a culture where communication is educational. Here are 6 ways you do it: 1. Start off employees on the right foot. Hiring talent whose values closely align to those of your own is only half the equation. The onboarding process is just as important to their growth — and shouldn’t be confused with training. Onboarding mainly focuses on what the new hire feels, sees, and hears in relation to your organization. Be upfront about the company culture, explaining your expectations and the necessity of adopting the growth mindset. Make sure you, your team, and your company engage with the individual. Follow up with him [...]

Employer Values: How to Make Work Meaningful

DJHP / Leaders Today’s workforce looks a lot different than it did even two years ago. Between 2013 and 2015, the number of Millennials in the workplace surpassed that of both Gen Xers and Boomers. We’re now looking at nearly 54 million Gen Yers employed in the U.S. That’s more than one-in-three workers. With this change comes a shift in priorities. No longer is job security, compensation, or time off the most important reasons to take a job. It’s culture, and for many companies, culture is their greatest challenge. Today's employees want to work for an employer that has a clear vision of its values. They want to know that their work has meaning — and if not the work itself, then that the company is doing something greater to benefit the community at large. In other words, your company culture is more important than it ever was before. To attract, retain, and engage today’s workforce, you need to develop a strong culture. And this often starts by asking yourself, “ What do my employees value in their jobs?” But don’t just look to Millennials. You need to be inclusive with your culture, so take stock in what all those non-Millennials value in their jobs, too. When actively developing your culture, I suggest you consider the following: 1. Seamlessness. Work and life are seamless for the younger generations. Seamlessness often means finding ways to add more flexibility into the work environment. Consider instituting flexible work hours or providing the option [...]

Walking the Line: Feedback Vs. Micromanagement

DJHP / Leaders Millennials grew up with the Internet. They also grew up in a world of texting, tweeting, posting, pinning, liking, and following — all of which provide almost instantaneous feedback. Now that they’ve entered the workplace, their expectations are virtually the same for this environment, which has posed a problem for employers. Is this person just needy? Or, is he asking for feedback in hopes of improving his performance and growing in a career? What’s more, will this continuous feedback lead to the micromanaging of employees? To walk that fine line between feedback and micromanagement, I suggest the following: 1. Practice reflective listening. Reflective listening is all about trying to understand exactly what the person is asking, and then offering that question back before your response. It’s a way of clarifying a question or idea prior to providing your feedback as to not confuse the situation. Once you know what they’re seeking, respond with concretes. 2. Role-model behavior. Employees have always looked to leadership in how to behave in the workplace. Follow up and follow through on objectives and promises. Demonstrate integrity by listening actively and communicating appropriately. Be authentic in your interactions with everyone on your team. By role-modeling behavior, fewer questions remain about what’s appropriate (and not appropriate) in the workplace. 3. Own up to mistakes. This really goes hand-in-hand with role-modeling. When you own up to mistakes yourself, and provide an explanation of intent going forward, you’re not just showing your human side but giving [...]

Impartial Management: Doing Away with Favorites

DJHP / Leaders Nothing is more disheartening for employees than being on a team where its leader just seems to play favorites — unless, of course, you’re one of the chosen few. You get your pick of projects, find yourself constantly tapped for input, and may even enjoy a little preferential treatment when it comes time for promotions. Even then you might not feel you can trust the spotlight, especially if your leader shows any fickleness. But that’s really a story for another day. The thing about favoritism is that it’s become almost an epidemic. Sounds alarmist, I know. But according to a survey by McDonough School of Business at Georgetown University,92 percent of senior business executives have seen some level of favoritism in the workplace. While this number may appear high, it does stand to reason. If you click, you just click, and this can inadvertently lead to favoritism when you’re in an advisory role. Even something as innocent as a standing lunch date can turn into bias toward subordinates. We’re human, after all, and it’s difficult not to let our emotions hold sway over our decisions. To determine whether or not your attitude and actions are led by favoritism, I recommend taking stock of the following: Feedback. Everyone has his or her own managerial style. There’s nothing wrong with that, and this style inevitably affects how you deliver feedback. But this feedback should always be constructive in nature. It should set consistent expectations for every member of your [...]

5 Cultural Shifts to Improve Business Outcomes

DJHP / Leaders There’s not a business around that doesn’t have a culture. Some companies actively develop their cultures while in the startup phase, whereas others leave culture to chance, never settling on their vision for the company beyond what products or services they intend to sell. If you weren’t an active participant in the cultural development of a company, it may be in need of a cultural shift. And as a leader, here’s what you need to do to make it possible: 1. Commit to the shift. Shifting a company’s culture takes time and patience. Don’t start unless you intend to see it through to fruition. Doing anything otherwise can cost you staff, and those who do stay will likely feel discouraged, which can erode your employee engagement, lower productivity levels, and stifle innovation. Before tackling a cultural shift, evaluate your current company culture with key decision makers in your business. Look at its strengths and weaknesses, as well as your priorities, such as growth or profitability. Then, settle on your vision for an organization that lives its values and gather the resources to make it possible. 2. Embrace new values. Cultural shifts start from the top, so you must start talking the talk and walking the walk if you ever hope to make a positive change in your business. Adopt these new values as your own. It’s an opportunity to not just improve a culture but set the stage for your own professional growth. To help with this [...]

Grounding Your Career and Business Development Expectations in a New Reality

 DJHP / Leaders / Careers Astronaut Scott Kelly had much training in the art of navigating while being untethered by gravity and is suffering sore muscles now that he's landed. Back here on planet earth the heads of many bright, highly motivates men and women are bumping an unanticipated career ceiling. Up to now they describe a career trajectory that has followed personal growth expectations as well as those projected by the culture. However, instead of the former upward (and sometimes rapid) mobility of their earliest years, they are now praised, asked to be patient—and given an increased workload. Any available opportunities are few and many are lateral moves.  At the same time, there may be no opportunities for advancement or they may see others, less experienced, advancing before them. Having taken on responsibilities and expenses of couple-hood and parenthood with related obligations and activities that allow little personal time, these men and women report feeling trapped and isolated. Frustration accompanies anxiety because they have so much experience, energy and more to give. This desire is typically not tied to a desire for greater income as the top priority. Instead, they desire a challenge and opportunity to feel stimulated, do great work and grow in responsibility and leadership. Turning inward, these feelings impact self-confidence and self-concept. Keeping up appearances at work makes home-life a safe haven. But mates and kids are often sacrificed. The need to project an image of having it all together on the job runs counter to [...]

Stacking the Deck for Success: How Business Can Learn from the Medical Residency Training Model

DJHP /Leaders As roughly one-third of Boomers prepare to exit the workforce, companies are fast becoming aware of need for next generation of workers: Millennials. In fact, an estimated 86 million of them will be part of the workforce by 2020. That’s 40 percent of the total working population. This impacts both business and education alike. We’re working harder and faster than ever to figure out effective ways to educate and train this new batch of workers in the skills necessary for tomorrow’s workforce. Working closely with educational systems is important to develop long-term strategies, but what do we do in the interim? How do we ensure that we’re meeting the demands placed on businesses by the ever-changing marketplace. For the near future, what you can do is develop one strong solid part of your strategy to create a learning environment and consider the medical school residency model — which is education by apprenticeship — as an approach. Core Characteristics of the Apprenticeship Model TV shows like Code Black or the early days of Grey’s Anatomy capture some of this model. In the “emergency room setting,” they role-play a culture in which medical residents and doctors are all working from the same values and intent toward the same outcome. They’re individually and collectively: Hell-bent on learning, intense growth, and teamwork.Continuously reminded — implicitly and explicitly — of their higher purpose. They know their work matters.Given the tools, structure, and support around each task.Know that wisdom and experience is responsible for [...]

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